an exercise in international tech support
Sep. 27th, 2005 08:40 amPeople in France called a tech in England who then had to call us to get id cards synchronized, and they got me.
Man, if only it was Russian!
And there are no French speakers on the desk here, but this only happens once every3-6 months.
30 minutes to re-synch 3 cards. The French lady had very broken English, so 30 minutes isn't that bad. And all the people were able to log in at the end. Then both the English tech and I wrote down the names and ids (mine went into the ticket for prosperity) to make it easier for the next time.
Man, if only it was Russian!
And there are no French speakers on the desk here, but this only happens once every3-6 months.
30 minutes to re-synch 3 cards. The French lady had very broken English, so 30 minutes isn't that bad. And all the people were able to log in at the end. Then both the English tech and I wrote down the names and ids (mine went into the ticket for prosperity) to make it easier for the next time.